Frequently Asked Questions

SHIPPING

We ship worldwide from the UK. It typically takes 1 day to dispatch and 3-7 days to deliver

We can ship first class, please select this option on checkout.

DELIVERY

We dispatch your tee (or multiple tees if you just can’t get enough!) the day after you subscribe. Standard shipping timescales apply, so please allow up to 7 working days for your box to arrive. 

The cut off date for amending your interests or for placing new orders is the 1st of each month. Orders placed after the 1st will have their tee dispatched on the 10th of the following month.

Example: You place an order on 28th March, so your dispatch date will be the 10th April. Example 2: You place your order on 2nd April, which is after the cut-off date. You will be charged on 1st May and your tee will be dispatched on the 10th May.

We’re sorry if your parcel hasn’t arrived. Simply get in touch with us via our contact page and we’ll find out what’s happened.

Of course, you can cancel whenever you like. We don’t charge if you wish to cancel, you’ll only pay for the tees you receive. To cancel simply email us via our contact page with your request.

We lovingly print all of our tees to order. Because of this, any cancellation requests will result in your account being cancelled from the next billing period.

If you cancel before the cut off, your account will be cancelled immediately. If payment has already been made, we’ll refund your money in full for that period. If not, we’ll cancel the standing order and no further payments will be taken.

 

Delivery is free and premium delivery costs first class rates

Yup! Our boxes are cleverly designed to pop right through your letter box, meaning you don’t have to be at home every month to receive it.

PAYMENTS

There are several reasons a payment can fail. This could be that your card may have expired or been reissued, there may be insufficient funds in your account, or your bank may have blocked the payment. For your security, your bank will never share the exact reason with us so you’ll need to contact them to find out the exact reason. You can add and remove cards any time in the ‘My Account’ section of our website.

 

We charge a 10% (roughly) joining fee which is a one off cost. Thenon, you simply pay monthly for as long as you’d like to receive these awesome tees.

We do not take immediate payment upon sign-up. We bill on the 1st of each month, if the payment fails don’t worry – we will automatically re-try up until the 10th (this may affect your delivery date).

 

There’s no contract and you can cancel whenever you like, but we hope you’ll love our t-shirt subscription box so much that you’ll never want to cancel! To cancel simply email us via our contact page with your request.

 

Absolutely, sharing is caring. To gift somebody a (perhaps long overdue) wardrobe makeover simply select ‘gift’ at checkout and we’ll add a special note from you in the recipients first box!

RETURNS

We understand that sometimes your tee might not be quite right, so if the tee is unworn and in the same condition as when it was delivered then simply get in touch via our contact page to arrange a return. Return postage cost is your responsibility, unless in the event of a damaged item being received.

 

We strongly advise you to use our Tee-Picker each month to ensure you get a tee you love, if you prefer a surprise design each month however simply make sure your interests are up to date so we can match you to a tee that’s up your street. If we get this wrong simply get in touch via our contact page so we can resolve this for you.

 

Of course, you can cancel whenever you like. To request a cancellation simply email us via our contact page with your request. We lovingly print all of our tees to order. Because of this, any cancellation requests will result in your account being cancelled from the next billing period. If you confirm cancellation (security details) at least 48 hours to our billing date (the 1st) then your account will be cancelled immediately and no further payments will be taken.

GENERAL

Check out our homepage for more information on the worlds only vegan subscription t-shirt club in the world. Thats us!

We use a range of t-shirts. Most which are 100% ring spun cotton and pre-shrunk. Preshrinking helps stop your t-shirt turning into a baby vest after one wash!

 

At the moment we don’t sell one off t-shirts, nor do we provide a way to choose a specific tee. The more you tell us about yourself though, the more chance you’ll have of receiving an amazing shirt which is right up your street!

 

We offer a fit suitable for anyone of any gender. Simply select your preferred style at checkout and we’ll make sure the right fitting tee makes its way to you each month.

 

We use only the highest quality t-shirts in our boxes. We then use a variety of print techniques, all of which have been rigorously tested to ensure that the tees look as good after the umpteenth wash as they did when you first received them!

 

Sure! Our size guide can be found on the Monthly tee bundle page here

SUBSCRIPTIONS

Easy, just log into the ‘My Account’ section and you’ll be able to update your personal information, including your delivery address.

 

At the moment you can only have 1 subscription per account – if you’d like to receive both options then all you need to do is set up a 2nd account with us, you can use all the same information re addresses, payment info etc but will need a separate email address.

 

We will send you a notification each month when we’ve dispatched your monthly tee box, but we don’t have order tracking at the moment. Typically your order will arrive within a couple of days of sending, but our courier prefer to guarantee delivery within 7 working days. If your item hasn’t arrived, simply get in touch with us via our contact page and we’ll find out what’s happened.

 

We advise to allow up to 7 working days, from the date of dispatch, for your order to arrive. If this is not with you at this point please contact us and we will look into this for you.

 

Our Tee-Picker usually goes live around the 20th each month, allowing you to pick your next awesome design. Where the 20th falls on a bank holiday or weekend then it’ll go live on the following working day.

 

Unfortunately, this is not something we offer, at the moment. However, we are always adding new features so keep your eyes peeled!

 

Unfortunately, this is not something we offer, at the moment. However, we are always adding new features so keep your eyes peeled!

 

PROMO CODES

Easy. Simply add your promotional code at the checkout for any discounts or offers to be applied.
Get Our Vegants Updates

Copyright 2012 – 2020 | Vegants.com | Registered in UK | hello@vegants.com