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Delivery2020-06-23T15:15:28+00:00

Our small businesses and the delivery companies they work with, such as UPS (US), Royal Mail (EU), are doing all they can to meet every delivery date.

We are working with our Partners to ensure delivery details (such as the delivery address) are correct at the time of dispatching your order but there may be some instances of late order arrivals due to circumstances outside of our Partners’ control.

We ask for your understanding and patience at this unprecedented time – and know that by doing so you are truly supporting a small creative business.

The delivery options for each product are listed on the relevant product pages. Each product is sent to you directly by the small business that created, designed or selected it – our Partners. They choose their delivery options from the Delivery Guide (below).

Delivery times

Unless you’re having a product specially made, delivery is normally within six working days, and often much sooner.

The Partner will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.

If you want more information about delivery for a product that you’ve already ordered, please contact the Partner by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Partner will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Partner will be in touch again to let you know when to expect delivery.

Delivery and promotions

If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost.